Have you been engaged in a Change Management project? A major contributor to unsuccessful change is a lack of clarity for roles and responsibilities throughout the change. If you want to complete a successful change, the right people need to be engaged and they need to be performing the correct roles.
Change Sponsor (VP/Director/GM)
**Most critical component of Change Success**
Support The Team
- Build Sponsor Coalition…. Coach/support team
- Remove barriers of change
- Ensure necessary budget/resources available
- Reward success
Champion the Change
- Visibly support change management
- Own the change/scope
- Participate in activities and messaging…Town Hall/Kickoffs/Q&A
- Clarify roles and expectations
- Align leaders/managers
- Define success
Business Owner
- Big picture focus: vision/roadmap/strategic decisions
- Reviews/approves risks and mitigations
- Conduit to/through executive leadership
- Oversight Change/Project plan aligns with desired direction/standards/best practices
- Owns roadmap and accountability of change
Managers and Supervisors
*Employees primary influencer (CLARC: Communicator/Liaison/Advocate/Resistance Manager/Coach)
- Advocate/Champion Change: support change/align with sponsor/Change network
- Communicate: aligned with leadership/future state
- Coach: empathy/support/reward accountability
- Engaged with Project Team: impacts/planning/solutions
- Conflict resolution
Change Network
*informal representatives: additional support network to increase ownership and align change objectives
- Change Champions: communicate/awareness/support
- Impacted end users: Credibility among peers
- Hierarchy: multiple levels of personnel
- Influential leaders: formal/informal
Change Practitioner (Director of the Symphony)
- People focused: change in people’s behavior/attitudes/role/compensation
- Prepare, equip, and support impacted audiences
- Actions/Strategies to mitigate people resistance
- Influence/Coach leadership
- Collaborates with Project Manager
Project Manager (Technical)
- Design/develop/ deliver technical solution
- Business case/Project Plan
- Define project needs/goals/scope/budget
- Lead/delegate technical/BA tasks
- Strategically plans/eliminates risk
- Provide schedule of deliverables
- Collaborates with Change Manager
Business Analyst (Technical)
- Analytical thinkers: explain difficult concepts to non-technical users
- Analyze, Evaluate, Refine processes = Impacted Audience (Market) Analysis
- Areas of improvement
- Potential solutions
- Document and communicate results
- User Acceptance Testing (UAT)
- Data: sorted to Information (usable/pertinent)
- Collaborate with PM to create Project Plan/Business case
- Document findings
- Present to vested members
Soteria Alliance has expertise in Change Management!
Soteria Alliance has proficiency in human behavior!
